Free Shipping on NZ orders over $100 and AUS orders over $190

Terms And Conditions

By purchasing items off you agree to the following:

    1.  It is your responsibility to provide the correct address to xoBeauty when checking out.
    2. Free Shipping is not available during sale periods or during mystery box sales. 
    3. (For Customer Outside New Zealand) Customs and duty charges are outside of our control and may be charged on international orders. By proceeding with the order and purchasing items from xoBeautyshop you agree that payment of custom charges and duty charges are your responsibility.
    4. If customs contacts you for more information it is your responsibility to provide them with the invoice and follow up with them in order to get your delivery.
    5. If your parcel comes back to xoBeauty due to a fault of the customer e.g. non collection, wrong address, failure to pay custom fees, etc. xoBeauty will not refund the shipping cost if we agree to a refund of order. xoBeauty may also charge a restocking fee in some cases.
    6. We cannot accept change of mind on makeup once it has been opened. This is due to health and safety reasons
    7. Shipping and Delivery estimates are estimates only and are not guaranteed. For more info on shipping see HERE
    8. When you checkout on the system will automatically convert the rate to New Zealand Dollars. You will be charged the amount showing in your local currency (plus shipping) but the transaction will give you a receipt in New Zealand Dollars.
    9. If your product is faulty or damaged, then we can offer replacements depending on the specific situation and how it has occurred. Please contact us via our contact us page so we can help resolve the issue.  
    10. Orders are processed within office hours of Monday to Friday 9am-4pm. Any orders placed over the weekend will not be processed until the following week day.
    11. If you have issues with your order you will first contact our support team via our contact us page. Please do not open disputes before talking to us as we would like to help our customers and understand each issue that occurs. This helps us improve our system and helps us to make sure you have a positive shopping experience.
    12. Gift cards are non refundable
    13. In relation to the product the Precision Cleanse Pro (White & Black) you have read and agree to the following - You will not bend the neck of the device or the device neck may break. Please be cautions with how much you flex the device.
    14. Note about gift wrapping: If you buy a bundle or collection of items of any type, 1x gift wrap will only allow us to wrap 1x bundle/collection. If you add 2x bundles/collections you need to add 2x gift wrap products in order for us to wrap both.
    15. Free Shipping Details: Whenever we offer free shipping offers the shipping method used to send the item will always be the cheapest standard rate of shipping (not dhl). Even if the website lets you checkout with dhl shipping for free this will not be used to send your order. 
    16. IMPORTANT NOTE ABOUT MYSTERY BOXES: Please be aware that if you order multiple mystery boxes they will be shipped in one parcel mixed together. 



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Faux Mink Lashes

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