By purchasing items off you agree to the following:

  1.  It is your responsibility to provide the correct address to xoBeauty when checking out.
  2. (For Customer Outside New Zealand) Customs and duty charges are outside of our control and may be charged on international orders. By proceeding with the order and purchasing items from xoBeautyshop you agree that payment of custom charges and duty charges are your responsibility.
  3. If customs contacts you for more information it is your responsibility to provide them with the invoice and follow up with them in order to get your delivery.
  4. If your parcel comes back to xoBeauty due to a fault of the customer e.g. non collection, wrong address, failure to pay custom fees, etc. xoBeauty will not refund the shipping cost if we agree to a refund of order. xoBeauty may also charge a restocking fee in some cases.
  5. We cannot accept change of mind on makeup once it has been opened. This is due to health and safety reasons
  6. Shipping and Delivery estimates are estimates only and are not guaranteed. For more info on shipping see HERE
  7. When you checkout on the system will automatically convert the rate to New Zealand Dollars. You will be charged the amount showing in your local currency (plus shipping) but the transaction will give you a receipt in New Zealand Dollars.
  8. If your product is faulty or damaged, then we can offer replacements depending on the specific situation and how it has occurred. Please contact us via our contact us page so we can help resolve the issue.  
  9. Orders are processed within office hours of Monday to Friday 9am-4pm. Any orders placed over the weekend will not be processed until the following week day.
  10. If you have issues with your order you will first contact our support team via our contact us page. Please do not open disputes before talking to us as we would like to help our customers and understand each issue that occurs. This helps us improve our system and helps us to make sure you have a positive shopping experience.
  11. Gift cards are non refundable


Current Covid-19 terms and conditions:

  • The government currently do not allow us to ship out any items as of the 25th March 2020
  • Please be aware that all items will be shipped once the government removes the Covid-19 related shipping restrictions.
  • Currently we cannot allow returns for change of mind due to Covid-19 concerns.
  • All sale items cannot be refunded or cancelled



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